Policy
Returns & refunds
Case-by-case basis
We assess all return requests individually. There is no automatic right to return — each case is reviewed on its own merits.
How to request a return
To be considered for a return, you must contact our support team and raise a formal complaint. Returns will not be accepted without this process being completed first.
- Contact support at hello@medkit.co.uk
- Raise a complaint detailing your order number and reason for return
- Await assessment — our team will review and respond within 3 working days
- If approved, further instructions will be provided at that stage
Please note: Submitting a complaint does not guarantee a return will be approved. All decisions are final once assessed.