Frequently asked questions

Plain outer packaging, smell-proof inner bag, no MedKit branding on the outside. Tracked Royal Mail.

1–2 working days with tracked Royal Mail. Free over £40.

UK only at this time.

Yes — every product page links to its Certificate of Analysis, and all reports are listed on our Lab Reports page.

Returns are assessed on a case-by-case basis. There is no automatic right to return. To be considered, you must contact our support team and raise a formal complaint. Contact support →